Frequently Asked Questions
Can I request a custom design?
Yes - Please use the contact us page to get in touch. We'd be more than happy to see what we can accomodate. These typically take approximately 7-14 days.
Can the sizing of one of your pieces be altered?
We can make smaller or larger sized pieces on request. Please use the contact us page to see what we can accomodate. These typically take approximately 7 days.
Something doesn't look right.
If you believe your product is not what you were expecting, please contact us within 7 days of receiving your order.
Can I exchange?
We don't typically exchange goods for hygiene reasons, however please contact us directly if you have any concerns.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.